3D Printer FAQs

The printing plate/BuildTak is defective.

The pressure plate/BuildTak is a wearing part. If cleaning is no longer helpful, the components must be replaced. You can obtain spare parts from our sales partner D-Edition.

D-Edition e.K
Sailweg 7
95339 Neuenmarkt

Telephone: 09227-940777
Fax: 09227-940747


The fischertechnik 3D printer stops in the printing process.

It could be that this is due to Windows and power management. In some cases, PCs enter a sleep, standby or energy-saving mode. When this happens, the USB connection can be disconnected and the printer stops printing.

Even generated G codes differ from supplied gCodes.

Generated G codes are dependent on the slicer settings set in-house. As these are subject to constant improvements, distinctions may occur. However, there is no danger of damage to the 3D printer due to the supplied G-codes.

I have problems in printing/with the printing quality.

The print dissolves at the corners.
Please check the adjustment and the leveling.

The material does not stick.
Please check the distance between the nozzle and the pressure bed.

The object cannot be removed after printing.
Please check if the nozzle is too low.

The extruder motor makes clicking noises.

If this is the case with the first layer, the distance to the pressure bed is too low. At higher layers, a clogged nozzle can also be the problem. It is possible that the Z-axis is not correct because its friction is too high.

The material must always be clean and no dust particles should be visible. A contaminated filament can block the nozzle and cause a defect in the tip.
If the nozzle is heated too long without printing, this can lead to clogging of the nozzle.
Printing foreign material can lead to clogging of the nozzle and loss of the guarantee.
If printed components become too small and the nozzle "engraves" the component, this can be caused by slipping or excessive friction on the Z axis. In the
E-Learning-Portal there are special tutorials showing the correct structure of the Z-axis Too much friction and slip can have the following causes:

  • The hub nuts are not tight enough.
  • The axle is braced.
  • Lubrication is inadequate (especially on the washer between the hub nut and module 15 with bore).
  • There is silicone between the hub nut and metal axle.
  • The metal axle of the worm drive penetrates too deeply and the end of the axis grinds on the building plate.
  • The gearwheel Z20 is pushed down so that sleeve 15 slides on module 15 with a bore.

When printed components have an offset, this indicates play in the X or Y axis. In the E-Learning-Portal there are also tutorials.

Does the 3D Print Control software work with Mac OS X and Linux?

The software also works under Mac OS X and Linux with the Repetier-Host software: https://www.repetier.com/